The order is delivered two to three days after placing the order, between 11:00 and 5:00 PM If you wish to deliver your order at the same day, please choose Express Delivery ,there is a fee for this service 5 kd Delivery dates for the Holy month of Ramadan are between 11:00-4:00 pm. International shipping will take 3-5 working days. Exchange and return within 14 days through our store in AL HAMRA LUXURY CENTER. Orders that contain chocolate or fresh flowers can't be refunded or exchange.