Dear Customer,

We at Rullart.com believe that customer service is the corner stone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.

Return & Exchange Policy

You have the right to return or exchange items purchased from Rullart.com, within 14 calendar days of purchase through our shop in AL HAMRA LUXURY CENTER under the following conditions:

1. A receipt must be present with any item you wish to exchange or refund.
2. Returned or exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fiddle or does not match the specifications stated on Rullart.com.
3. Returned items must be in their original packaging (new).
4. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
5. Purchases that include chocolates or fresh flowers cannot be refunded or exchanged.

Note:

1. You have the right to receive your refund for returned items in the same form of payment made at time of original purchase (applies to cash and debit cards / KNET).
2. Refunds for purchases made by credit card are subject to a 2.5% deduction from total refund amount, as transaction fees apply.