Terms & Condition
Dear customer, we at rullart.com believe that customer service is the corner stone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.
- rullart.com ships orders deliver by Company's own delivery network and, from time to time, we will use 3rd party logistics partners.
- Orders will deliver next day from 3:00pm - 8:00pm . If you wish to receive your order in the same day please be sure that you place your order before 10 am .
- Once you have received the order, we (or our logistics partner) will ask you for you signature. Your signature will be a confirmation that you have received all items purchased in the order.
- If you are not present at the specified delivery address, we (or our logistics partner) can deliver the order to any person at the specified address and their signature on the order will be a confirmation that you have received all items purchased in the order.
- If we (or our logistics partner) reach your address and fail to deliver the order, please contact our customer service department to arrange an alternative delivery time. We will not be responsible for any orders that are not delivered within a period of 30 days after the day of purchase.
Return & Exchange Policy
- You have the right to return or exchange items purchased from rullart.com, within 14 calendar days of purchase through our shop in al hamra luxury center under the following conditions:
- Returned or exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fiddle or does not match the specifications stated on rullart.com.
- Returned items must be in their original packaging, new .
- Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- You have the right to receive your refund against returned items in the same form of payment made at time of original purchase. For example, if you bought items in cash you will receive your refund in cash.
- You have the right to receive your refund in full. We will not deduct any kind of transactions fees, such as visa/mastercard/knet fees or processing fees, from your refund amount.